Terms and Conditions

1. Understanding These Terms1.1 What These Terms Cover

These terms outline the agreement between you and us regarding the supply of our products, whether physical goods, services, or digital content.

1.2 Why You Should Read Them

Please review these terms before placing an order. They explain who we are, how we provide our products, how changes can be made, how to handle problems, and other key details. If you believe there's an error in these terms, please contact us.

1.3 Are You a Business or a Consumer?

Your rights may vary depending on whether you are a business or an individual customer.
You are a consumer if you are an individual purchasing products mainly for personal use, not for business or resale.
You are a business if you are purchasing for use in a trade, business, craft, or profession.

1.4 Business Customers – Entire Agreement

If you are purchasing as a business, this document forms the entire contract between us. You confirm that you have not relied on any other statements, assurances, or promises outside of these terms.

2. Who We Are and How to Contact Us2.1 Who We Are

We are Custom Pin Badges, a company registered in the UK.

2.2 How to Contact Us

You can reach us at +44 203 332 0848 or by email at info@custompinbadges.co.uk.

2.3 How We Will Contact You

We will contact you via phone, email, or postal address based on the details you provide in your order.

2.4 Definition of "Writing"

References to "writing" in these terms include emails.

3. Placing an Order3.1 Order Acceptance

Your order is considered accepted once we send a confirmation email, at which point a contract is formed.

3.2 If We Cannot Accept Your Order

If we are unable to process your order, we will notify you and refund any payment made. Possible reasons include stock shortages, pricing errors, or delivery constraints.

3.3 Order Number

Once your order is confirmed, we will provide you with an order number. Please quote this number in any communication regarding your order.

3.4 Who Can Order:

You must be at least 13 years old, or have an adult's permission to order.
You must use a valid credit or debit card.
You must have permission to use the payment method provided.

4. Our Products4.1 Product Variation

Images on our website are for illustration purposes. Colours and designs may differ slightly from what appears on your screen.

4.2 Packaging

Product packaging may differ from what is shown online.

4.3 Custom Orders

All our products are custom-made.

4.4 Artwork Files

Your order is produced based on the files you provide. We are not responsible for defects due to errors in submitted files.

4.5 Measurements

You must ensure that any measurements provided are accurate. We do not take responsibility for errors resulting from incorrect measurements.

4.6 Proofs

If you request a proof, you must carefully check and approve it before production begins. We will not be liable for mistakes that were not corrected before approval.

4.7 Small Parts Warning

Our products contain small parts and are not suitable for children under 13. Keep them away from babies and young children.

5. Changing Your Order

Once production has started, changes cannot be made. If you wish to amend your order, contact us immediately. If changes are possible, we will inform you of any price, timings, or other necessary adjustments.

6. Changes We May Make6.1 Minor Changes

We may update our products or terms to comply with laws, improve technology, or enhance our services.

6.2 Major Changes

If significant changes affect your order, we will notify you in advance. If you do not agree to the changes, you may cancel your order for a refund.

7. Delivering Your Order7.1 Delivery Charges

Delivery costs are displayed on our website.

7.2 International Orders

If you order from outside the UK, you may be required to pay customs duties or taxes. We do not control these charges. Check with your local customs office for details.

7.3 Delivery Times

We aim to dispatch orders as soon as possible. Estimated delivery times will be provided at checkout.

7.4 Delays beyond Our Control

If there are delays due to unforeseen circumstances, we will inform you. If the delay is significant, you can cancel your order and receive a refund.

7.5 Missed Delivery

If no one is available to receive the order, a delivery attempt notice will be left with instructions for re-delivery or collection.

7.6 Failure to Arrange Re-Delivery

If you do not collect your parcel or arrange redelivery, we may charge additional fees for storage or return.

7.7 When Responsibility Transfers to You

Once delivered to your address, you are responsible for the product.

7.8 Ownership

You own the product once full payment has been received.

7.9 Information We Need from You

We may require specific details (e.g. artwork files) to process your order. If you do not provide this information on time, we may delay or cancel your order.

8. Cancelling Your Order8.1 Your Right to Cancel

If the product is faulty, you can request a repair, replacement, or refund.
If we make significant changes to the terms or product, you may cancel for a refund.

8.2 Consumer Rights

If you are a consumer, you may cancel your order within 14 days for a refund, unless the product was custom-made or personalised.

8.3 How to Cancel